Shipping conditions
The goods are delivered in Europe.

Shipping costs (including VAT)
Deliveries in Germany have a flat shipping fee of €4 per order.

Deliveries in Europe (outside Germany) have a flat shipping fee of €10 per order.

Delivery times
The delivery of the goods in Germany takes place within 7 working days, in the case of foreign deliveries within 14 working days after the conclusion of the contract.

Please note that there are no deliveries on Sundays and public holidays.

Payment terms
Be aware of the offered payment methods:
– Payment by PayPal 
– Payment with Credit Card (Visa, American Express, Mastercard)

Return Policy
You have 14 days after receipt of the products to return them. We only accept returns of unused products.
The return address is Neumünstersche Str. 4, 20251 – Hamburg, Germany.
Please add “Waïa – Alexia Coll” as sender.

Note
Products are handmade which is why it is possible to find small imperfections. This is part of the charm of our products, there are no two exact same mochilas